About LA Fitness
LA Fitness offers a variety of amenities, including state-of-the-art equipment, basketball courts, group fitness classes, pools, saunas, Kids Klub, and personal training. The gym is generally considered a great value, with a solid range and quality of equipment and facilities. Recently, some members noted issues with the club not opening on time, especially those who rely on the early 5 AM schedule. The staff is reported to be helpful, making tours of the facility easy and clear. Many have commented that everything looks clean and well-maintained, especially after recent renovations that improved cleanliness in the equipment and men's locker room. The variety of equipment and classes makes it easy to keep workouts interesting and effective. However, there are some concerns about the sauna not always smelling the best. Additionally, there have been frustrations with the cancellation process for personal training memberships, which can be confusing despite prompt responses once issues are addressed. Some members have suggested that rules about gym bags on the floor and phone use on equipment could be enforced more consistently. The staff and cleanliness are improving, but these areas still need attention. Overall, LA Fitness provides a good workout experience for its members, with recent upgrades and a well-maintained facility, though there is room for improvement in certain areas.
⭐⭐⭐⭐
LA Fitness on Hopkins Crossroad is a fantastic facility, especially after the major renovations they did a few years ago. Over the last couple of years, I've noticed a significant improvement in the cleanliness of the equipment and the men's locker room, which is much appreciated.
My only minor complaint is that the sauna doesn't always smell the best, but that aside, it's a great gym. The variety of equipment and classes available makes it easy to keep workouts interesting and effective.
Overall, I highly recommend this gym to anyone looking for a well-maintained and comprehensive fitness center.
Update: ⭐ 3/5 – Resolved in the End, But the Process Needs Improvement
I recently went through a frustrating experience trying to cancel my personal training membership. Despite multiple in-person visits and a phone call, I was still charged after being told my account was inactive.
Thankfully, after I followed up by email, the team responded promptly, acknowledged the mistake, refunded the charge, and confirmed my cancellation.
I'm grateful the issue was resolved, but I encourage LA Fitness to improve their cancellation process and internal communication to prevent similar issues for others. If you're canceling, make sure to get everything in...read full review
Fantastic facility with equally fantastic staff! This is a super nice gym that can accommodate beginners as well as bodybuilder types. The facility manager Joseph Perrone (great dude) was gracious enough to allow myself and my buddy to use the facility on a guest past while we were on vacation! Super appreciate the access to such an awesome facility while away on vacation. I highly recommend this facility to anyone that is looking for a very clean facility that has all the machines, free weights and cardio equipment that one could think of! They also offer personal trainers for those that need guidance in getting their fitness journey going. That’s being a winner baby!!!👏👏👏