Spine and Brain Clinic

Nov 2021

Customer Service stinks. I received a bill for $82.8. Tried to pay by phone Good luckEvidently my account # was not in the system(Gee the account # was on your bill))Customer Service did not answer after 40 minutes. I think they should be called the sales prevention team quite frankly.I had a upper GI exam.Hey let’s try you website- oh that did not workOk last resort I mailed them a check.Please don’t bother me again. Luckily it was not cancer but really it’s easier just to deal with the caner.This is the same organization over to a collection agency. Even though my account was current.What a incompetent disaster.

Nov 2021

I was on hold for more than an hour trying to get my appointment schedule changed and only ever got the robot message at the beginning. I had to hangup and email instead. They need to figure out how to use thwir phone systems. I hit 2 to talk to a nurse. Why have a number if your not going to answer??