About Superior Service Center
Superior Collision is a locally owned auto body repair center serving the neighborhood since 1982. They specialize in collision repair, hail damage, and fixing dents and scratches. Customers praise the shop for its quality repairs and timely service. The staff is described as helpful and thorough, answering all questions and easing customer anxiety. Reviewers highlight the positive experience of working with staff members who go above and beyond to communicate about repairs and the process. Superior Collision has successfully returned vehicles to their original condition, leaving customers satisfied.
**Edited to say that after my initial review I was contacted by Tony at Superior Auto. He took the time to ask questions, look into the business records, speak to employees that handled my vehicle, and request all the information so he could fully understand what went wrong with my visit. He was proactive, helpful, and immediately offered several solutions. He reimbursed my visit, offered to have the car re-examined and was extremely kind and effective in working through this. I appreciated the response and his great demeanor, so I have changed my review rating.** Please go anywhere but superior for your car repairs! Honestly, it was a bad experience and they're even more untrustworthy than dealerships. I brought my car in for an oil change, tire rotation and to look into an acceleration issue I was having. When I got the call with the estimate from Chris, I was told I needed a new timing chain, that it was urgent and that it would be $5000. When I asked questions Chris was shifty and had very little details, and when I pressed for more answers he said if I didn't do it it wouldn't be drivable and that he does these "once a week with my kind of car". I felt very uneasy with him, didn't believe him, picked up my car (after paying $300 for the oil change, rotation and engine diagnostic which told them nothing) and brought it to the Honda dealer. The dealership ran a new diagnostic (for less money than superior charged me) and found the real issue. There's NOTHING wrong with my timing chain. There was a tear in an engine air tube that was causing the weakness, a $300 repair vs the $5000 superior wanted for a new chain. Superior just chose the easiest, most expensive thing to tell me without actually examining my car to see what was wrong. I sent an email to admin@superior and never received a response. They sent a text asking if I liked my service and when I said no and that I had complaints, there was no response. Really terrible service - and they didn't even fill up my tires with the correct amount of air. Who knows if they even rotated them?? I'll never go back. Don't trust them, and don't give them your money.
Highly recommend this shop. Staff was very helpful and was able to fix all my car problems on a timely manner. They have done a fantastic job, and vehicle runs and sounds smoothly like it did before.
I brought my car in today and Eric was amazing to work with. He broke the process down for me step by step and answered all of my questions. He really eased my mind as I was quite anxious coming into this situation. I felt very comfortable turning my car keys over to him, which is not something I do easily. After I worked with him, I did not want to take my car anywhere else. Thank you!