American Accounts & Advisors is a collection agency that prioritizes patient and understanding customer service. Clients praise their willingness to work with individuals to create manageable payment plans, even for long-term debts.
Reviewers highlight the agency's politeness and efficiency, noting their commitment to clear and respectful communication. They appreciate the agency's flexibility in accommodating individual circumstances and their dedication to helping clients resolve their debt.
Got a bill in the mail saying I owe a certain amount I called the toll free number to make a payment. This guy on the phone was RUDE from the start!!! All he wanted was my card info and when I was trying to confirm everything and where it came from he got sooo upset and I didn’t feel comfortable giving him the payment so I said can I pay the hospital and he hung up the phone. DO NOT CALL THEM OR GIVE THEM YOUR MONEY!!!!
I might be about a month late at writing this and I won’t discredit the experience that others has dealt with regarding this company but I have to say Angela Miller & Thomas Burrell were incredible. They were both very engaging and also went out of there way to inform of additional things, shortcuts, and direct contacts needed to get my medical charges that my insurance didn’t pay taken care of. They were honestly really great to talk and deal with. The next company I dealt with however was very cold and kinda rude. But both calls I had with this company was top notch. Seriously
If I could give this place ZERO STARS I would.
First off I pay all our debts on time except this one as the medical bill was in my wife’s name and her records I have no access to. I finally got a bill I laid my eyes on and called to pay this debt. The lady I spoke to was very aggressive and rude and has ZERO manners when someone is speaking to NOT interrupt. She was an incredibly difficult person to communicate with. However the debt is paid in full and her ignorance could have been spared with a better up bringing. Hope to never deal with this trash company again.
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7460 80th Street South, Cottage Grove, MN 55016
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