Total Eye Care is a business where many patients report excellent, long-term experiences, while others note occasional issues with staff interactions. Many patients have been loyal for over 25 years, describing it as a great experience with an excellent team. The staff and doctors are known for their kindness and willingness to go above and beyond, such as staying late to provide urgent care and referrals. Patients are often extremely happy with their glasses and the service from the optical department, finding the doctors and staff more than satisfactory.
However, a recent experience highlighted a concern with customer service. One patient reported an interaction where a staff member was perceived as rude and unhelpful regarding a question about clip-on sunglasses and a case, creating a frustrating encounter. Despite this, the patient plans to continue using the business for eyewear needs. Overall, the practice is appreciated for its professional medical care and quality optical products, even as experiences with individual staff members can vary.
Been going to Total Eye Care in blaine since I was a little girl (I’ve needed/had glasses since 2011) and they have yet to disappoint after all of these years!! I remember being a bit disappointed when the front desk ladies that I had known went into retirement, but the current women working the front desk are just as lovely! I really liked the girl with the black hair, we had a wonderful conversation about hair coloring (I’m a cosmetology student) and her birthday is on the 3rd (Saturday). Shes turning 32 and I hope she has a wonderful time at the Doja Cat concert!
If you’re seeing this, it was written by the girl with bright pink hair and nails. ☺
I stopped in to get my eyeglasses adjusted as I was in the building for an appointment. Jill was who helped me out. She is very knowledgeable and she took the time to listen to me and then fixed my frames. I will be back to purchase glasses in the future.
Total Eye Care Blaine is my go to place. Everyone is extremely helpful and kind. But let me just say that Jill is the absolute best customer oriented human. Above and beyond doesn't even begin to scratch the surface. Thank you so much for all that you do, Jill. I greatly appreciate you.
Monday 8:30AM - 5PM
Tuesday 8:30AM - 5PM
Wednesday 8:30AM - 5PM
Thursday 8:30AM - 5PM
Friday 8:30AM - 5PM
Saturday Closed
Sunday Closed
10961 Club W Parkway Northeast, Blaine, MN 55449
