Geek Squad

Jun 2025

This is not specifically about the geek squad in Westland. I have used them and they are generally good. The local near monopoly wi fi provider talked me into selling my soul to them for three years. They came and installed WiFi and left my security alarm, cameras, and temperature control wall mount dead in the wind. Forget them. I thought maybe my subscription to the geek squad could get me some help. I went to the net and signed into human chat. Agent Omkarina answered the call. I asked the agent if the geek squad would give me help. The agent typed and typed and then rested, not sending anything. I prompted with ‘are you there,’ ‘did I lose you’ this...read full review

Apr 2025

The tech's are always polite and knowledgeable but there just aren't enough of them working.
During my first visit, I needed a charger for the new tablet I purchased on-line. I thought it would be an off-the-shelf item but I was told by the greeter that I had to get it at the Geek Squad.
Of course I didn't have an appointment so there were 3 people in-line ahead of me, NBD. Then as soon as they finish the person at the counter, instead of helping the next in- line, they'd ask if anyone had an appointment. My 2 minute purchase turned into a 2 hour waiting time. NOT HAPPY!

Apr 2024

I waited 1 hour to get a Xbox and still didn't get it it was not the line or employees it was the app not working because I didn't have enough money for cash or card so I tried to use karlana and did not work today I'm coming to come back to get a ps5 and will update here