worse place ever so unprofessional, I drop of some paperwork almost 3 month ago and still I can't get a hold of them to pick up!!!! don't recommend this place at all!!!!!
Paula S.
Apr 2024
if I could do a zero; I would. have been using them for years, they made such a huge mistake on my 2022 taxes; with a half hearted apology and no accountability. $2600 mistake to the IRS in which there was no way I could have known. ( provided me with a file return copy that was never filed). I had been going back and forth with them when finally I was told " we've never seen this happen before". attempted to remain professional; but with a mistake like this; one can't take a chance with them. Blatant mistake that I had no recourse for; other than sucking it up.
Samantha
Mar 2024
I have been going there for 19 years last year. They made an error on our taxes so me and my husband on getting fines and penalties from the IRS. They did not back us up. We were stupid went back again this year they made another error called to tell my husband that he had to come in and sign again, but one person was telling him one thing and somebody else was telling him something completely different So I called to find out what was going on no one would speak with me. I asked for a call back nobody called me back last night, so I called back. Asked for a supervisor supervisor would not even call me back finally spoke to him and he told me he was refunding our money And we could pick up our documents and they were not preparing our taxes because we got an error on their part that they chose not to explain to us Really nice 19 years of business and this is how you’re treated my suggestion find somewhere else to go
Samantha B.
Mar 2024
I have been going to Doal for 19 years this year. An error was made on our taxes. The office called my husband, but he could not understand what they were saying because he was being told one thing by one person and something completely different by somebody else so I called and asked to speak to somebody to tell me what was going on. They said they would call me back they never did later on that day, we called and asked for a supervisor told that they had left someone would call us today. Waited all day. Never received a call when I called them back. A supervisor came on the phone and said they were refunding our money and they were no longer preparing our taxes because I got upset and so did my husband because of an error on their part A wasted two weeks because of a mistake and instead of just explaining to me, they don't wanna do them anymore really sad 19 years I gave them my business. I will never go back again, and I am not the only person that has said that they've had problems find somewhere else to go.
TiLynn P
May 2023
Rhonda has been there for my mom for a long time. My mom is super skeptical about anyone she handles business with but she absolutely trust and feels completely comfortable with Rhonda. My mom sang her praises so much that I started going to Rhonda about 5 years ago and never looked back. Rhonda restored my faith in local businesses.
Larry Marhofer
Feb 2023
If I could leave zero stars I would, we have used them for a few years and last year we used them and they messed up our taxes. The IRS reached out to us to get it addressed, we have reached out to them since June of 2022 and we still have not received a response. We had a chance to get our taxes fixed and they were the ones to get the paperwork straightened out, they didn't do anything. So we have lost our tax refund for 2 years now. We have used Nicky and we have called, emailed and nobody ever responded back to either my wife our myself. The worst tax place.
M King
May 2022
After coming here for over twenty years. This will be the last. Frank is an absolute rude, unprofessional, and inconsiderate tax preparer at this tax firm. I will be personally contacting the dozen or so people that I have brought to this tax preparer over the years to share my recent experience with Frank. LEARN HOW TO TALK AND TREAT PEOPLE, FRANK, IDIOT!
Mike Arbogast
Apr 2022
Awesome place love the e-file great service. I would recommend forsure.
lonnie tarver
Apr 2021
Awesome people
Holly Williams
Feb 2021
This is where I have my taxes done every year... my tax preparer's name is Frank Camilla..super nice guy.. very efficient tax preparer..?
yndira ellwood
worse place ever so unprofessional, I drop of some paperwork almost 3 month ago and still I can't get a hold of them to pick up!!!! don't recommend this place at all!!!!!
Paula S.
if I could do a zero; I would. have been using them for years, they made such a huge mistake on my 2022 taxes; with a half hearted apology and no accountability. $2600 mistake to the IRS in which there was no way I could have known. ( provided me with a file return copy that was never filed). I had been going back and forth with them when finally I was told " we've never seen this happen before". attempted to remain professional; but with a mistake like this; one can't take a chance with them. Blatant mistake that I had no recourse for; other than sucking it up.
Samantha
I have been going there for 19 years last year. They made an error on our taxes so me and my husband on getting fines and penalties from the IRS. They did not back us up. We were stupid went back again this year they made another error called to tell my husband that he had to come in and sign again, but one person was telling him one thing and somebody else was telling him something completely different So I called to find out what was going on no one would speak with me. I asked for a call back nobody called me back last night, so I called back. Asked for a supervisor supervisor would not even call me back finally spoke to him and he told me he was refunding our money And we could pick up our documents and they were not preparing our taxes because we got an error on their part that they chose not to explain to us Really nice 19 years of business and this is how you’re treated my suggestion find somewhere else to go
Samantha B.
I have been going to Doal for 19 years this year. An error was made on our taxes. The office called my husband, but he could not understand what they were saying because he was being told one thing by one person and something completely different by somebody else so I called and asked to speak to somebody to tell me what was going on. They said they would call me back they never did later on that day, we called and asked for a supervisor told that they had left someone would call us today. Waited all day. Never received a call when I called them back. A supervisor came on the phone and said they were refunding our money and they were no longer preparing our taxes because I got upset and so did my husband because of an error on their part A wasted two weeks because of a mistake and instead of just explaining to me, they don't wanna do them anymore really sad 19 years I gave them my business. I will never go back again, and I am not the only person that has said that they've had problems find somewhere else to go.
TiLynn P
Rhonda has been there for my mom for a long time. My mom is super skeptical about anyone she handles business with but she absolutely trust and feels completely comfortable with Rhonda. My mom sang her praises so much that I started going to Rhonda about 5 years ago and never looked back. Rhonda restored my faith in local businesses.
Larry Marhofer
If I could leave zero stars I would, we have used them for a few years and last year we used them and they messed up our taxes. The IRS reached out to us to get it addressed, we have reached out to them since June of 2022 and we still have not received a response. We had a chance to get our taxes fixed and they were the ones to get the paperwork straightened out, they didn't do anything. So we have lost our tax refund for 2 years now. We have used Nicky and we have called, emailed and nobody ever responded back to either my wife our myself. The worst tax place.
M King
After coming here for over twenty years. This will be the last. Frank is an absolute rude, unprofessional, and inconsiderate tax preparer at this tax firm. I will be personally contacting the dozen or so people that I have brought to this tax preparer over the years to share my recent experience with Frank. LEARN HOW TO TALK AND TREAT PEOPLE, FRANK, IDIOT!
Mike Arbogast
Awesome place love the e-file great service. I would recommend forsure.
lonnie tarver
Awesome people
Holly Williams
This is where I have my taxes done every year... my tax preparer's name is Frank Camilla..super nice guy.. very efficient tax preparer..?