Technical support from shawn was above and beyond what I could have expected. He spent over an hour on the phone diagnosing my issue to make sure I received all replacement items to get my damaged unit operating like new.
May 2025
Shawn and lorie answered the phone and helped me figure out what part I needed. I emailed pictures to them and they had the part in stock. Gave me a wonderful price I couldn’t believe it! Super happy with thermocore unit I have 2 mini splits and so glad to know they have a team of workers who have knowledge to troubleshoot any issue. Will def be continuing to shop with them.
David Hahn, new Bern NC
May 2025
Thermocore Systems offers reliable, cost-effective ductless HVAC solutions with a solid range of products. While their documentation could be more detailed, they provide good technical support, making them a strong choice for experienced technicians who value responsive customer service.
Technical support from shawn was above and beyond what I could have expected. He spent over an hour on the phone diagnosing my issue to make sure I received all replacement items to get my damaged unit operating like new.
Shawn and lorie answered the phone and helped me figure out what part I needed. I emailed pictures to them and they had the part in stock. Gave me a wonderful price I couldn’t believe it! Super happy with thermocore unit I have 2 mini splits and so glad to know they have a team of workers who have knowledge to troubleshoot any issue. Will def be continuing to shop with them.
David Hahn, new Bern NC
Thermocore Systems offers reliable, cost-effective ductless HVAC solutions with a solid range of products. While their documentation could be more detailed, they provide good technical support, making them a strong choice for experienced technicians who value responsive customer service.