Geek Squad

May 2024

Good service, and nice employees, but beware that they employ some very hard sale tactics. When buying a surface pro they pushed so aggressively to keep adding things to the sale that they confused my girlfriend into believing she needed to buy 90 dollars of software she neither wanted, nor needed, because she became convinced her surface pro wouldn't work without it. Just know what you're looking for, and be firm against the hard sale, and it's a decent Best Buy.

Mar 2024

Great Geeksquad, handled everything very well. Recommend going there for any IT support. They walked me through a membership or one time service. Young man towards the end of friday.

Aug 2022

AVOID BUYING PRINTERS I don't write reviews but I feel like customers need to be warned. I bought a HP printer here a couple days and the one I bought was suppose to come with an ink cartridge, when I bought it the employee behind the counter showed me on the receipt that I had a 15 day return policy on it. I took the product home, set the printer up and when I turn it on the printer was saying it was missing an ink cartridge and that the printer wasn't properly shut off. I thought this was odd so I start searching the box for the ink and there was no ink cartridge. Soon as I realized this I figured someone had bought this product before me, took the ink and returned the item back to Best Buy. A manager told me to bring the printer back in the store so they could inspect the box. He took the printer out and inspected the area where the ink should be and said they was previously ink in the printer, I then said ok I want to return the printer because I never received the full contents of the purchase. Then he proceeded to tell me that Best Buy will not return the printer because of ink scams and that it's in their return policy. So Best Buy allows you to buy the printer knowing that if there is anything wrong you won't be able to return it. I told the manager you should let the consumer know that there is no return policy on printers, he said can you imagine that conversation with every customer. I feel like As a customer I need to warn others that if you buy a printer here and there is something wrong they will not allow you to return it. They default the problem to they company that makes the product and you have to deal with them. Now I have to wait 15 days for HP to send me new ink.