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Ulta Beauty

4.2 113 reviews
Cosmetics, Cosmetics & Beauty Supply, Hair Salons
Overall rating
4.2
out of 5
113 reviews
5 star 59%
4 star 7%
3 star 4%
2 star 7%
1 star 23%

About Ulta Beauty

Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store provides a wide selection of cosmetics, fragrances, body, skin, and hair care products. Customers can also book appointments at the in-store salon for services like haircuts, color, brow treatments, and makeup application. The staff at Ulta Beauty are known for their friendly and helpful service. Customers have praised the efficiency and kindness of cashiers, as well as the knowledgeable and patient assistance from sales associates, such as Liza, who helped a customer find the perfect concealer. The salon staff, like Jessica, also receive special recognition for their excellent service and care, particularly for customers who may have special needs. Recently, the salon has gained praise for its talented stylists like Mirna and Erin, who are experienced, caring, and good at their jobs. Mirna, in particular, is known for her natural style, caring attitude, and ability to make hair look and feel amazing, whether through coloring or hair treatments. Erin is highly skilled at eyebrow lamination and tinting, leaving clients with brows that look lush and youthful. Customers have shared positive experiences with staff members like Oleksandra, who was very kind, patient, and knowledgeable, ensuring shoppers found exactly what they needed. Cheyenne was praised for her dedication, spending a lot of time helping a customer find the perfect perfume. The store is also appreciated for its cleanliness and the helpfulness of employees, with staff like Carmela going above and beyond to assist customers, even when searching for specific items like a purple eyeliner. Overall, Ulta Beauty offers a welcoming environment with attentive staff committed to providing excellent service.

Aug 2026
5.0
Tia was literally amazing, she did the exact hair inspo I showed her not only that she was super sweet and we had an amazing conversation I suggest u book w her if you want to get your hair done
Jul 2026
4.0
I wanted to recognize Maryam at the Ulta Troy location I visited today for outstanding customer service.

I called earlier today because my shade of Freck (the viral Tarte freckle stick- deep rich) is almost always out of stock. Maryam checked for me over the phone, confirmed they had it, and I told her I’d be stopping by after work.

When I got to the store, I didn’t see it on the shelf and was about to leave. While I was at the counter, Maryam noticed I looked disappointed and asked what was wrong. She immediately remembered our phone conversation from earlier and told me she had actually set one aside for me. I never asked her to hold it, so that level of thoughtfulness… read full review
May 2026
5.0
Maryam it’s always very sweet and helpful and always makes me feel confident about the stuff that I’m purchasing always ask me questions such as if I tried the product before and how I like it. When I came into redeem my birthday reward, she gave me an extra one and made me feel very special!
Photos of Ulta Beauty, 560 John R Road,  Troy
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Hours

Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Good to know

  • price range: average
  •  offers same-day delivery
  • walk-ins welcome
  • accepts credit cards
  • private lot parking
  • wheelchair accessible

Location

560 John R Road, Troy, MI 48083

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Ulta Beauty · 560 John R Road, Troy, MI 48083

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