Feb 2023
I contacted Trusted Home Care from a primary care physicians office. I was attempting to verify that a pt had been accepted and scheduled for initial visit for physical therapy. Rachel was incredibly rude and she wouldn’t allow me to speak. She cut me off several times when I attempted to explain the reason for my call. She was driving a car during the call and I could hear her turn signal the entire time. It was disappointing to encounter such a rude person while trying to verify important information. I would not suggest referring patients to this agency if this is how they treat people.
