About Art of Dermatology - Troy
Art of Dermatology is a modern and clean clinic that offers a range of dermatology and aesthetic services. Patients appreciate the high level of care provided by the knowledgeable and caring doctors, who take time to explain procedures and listen to concerns. The staff is generally described as kind, helpful, and professional, creating a welcoming environment. Patients feel that the providers are thorough and genuinely care about their well-being. Several reviews highlight the expertise of the doctors and the personalized approach to treatment. However, there are some concerns about customer service, especially regarding appointment scheduling and billing. Some patients experienced difficulty with the appointment line, feeling that there was a lack of flexibility or understanding when emergencies or last-minute changes occurred. A few reviews mention issues with cancellation fees and poor communication from the appointment staff. Despite these concerns, many patients remain satisfied with the providers and the quality of medical care they received, often rating their experiences highly once their concerns are addressed. Overall, Art of Dermatology is regarded as a place for high-quality, expert skincare and aesthetic treatments, with a focus on delivering the art of beautiful, healthy skin.
I was struggling with severe acne that I had never experienced before. I spent two years trying to find a solution. I’m so grateful to have come this far — my skin is now improving by leaps and bounds. Thanks to the doctors here, I’m getting my smile back. Lissi Madrid
Very happy I picked Art of Dermatology. I've seen PA Sampat twice. She listens to my concerns and responds to them with a plan while explaining everything along the way. She made me feel like a person and not number.
Edit to add: thank you to the billing department that did reach oht and issue a refund fornthe cancelation fee as she agreed that there should have been a little bit of leeway seeing how itvwas basically 24 hours and that isbwhy I am changing it back ton5 star because I really do like the Drs. There
While I love the 2 Dr's I have encountered there whoever is on the apt. Line is awful I called the day prior at 4:20 pm to cancel my apt for the next day at 3:45 because my car broke down and ciuld not get there and I was informed I would be charge 100 dollars because it was now less then 24 hours..... I argued that I did not agree to pay that fee because I was still...read full review