Ulta Beauty is known as the largest beauty retailer in the US, offering a wide range of cosmetics, fragrance, body, skin, and hair care products from over 500 brands, including Tarte, Fenty, and Chanel. Customers can explore more than 25,000 products, including exclusive lines like Kylie Cosmetics and Olaplex. The store also emphasizes conscious beauty, providing options that are vegan, cruelty-free, and sustainably packaged.
While many customers appreciate the variety and quality of products, experiences can vary. Some shoppers have found the staff friendly but overly pushy, with instances of feeling pressured to consider additional services instead of receiving focused assistance, such as finding a foundation match. Additionally, some customers reported discomfort due to being closely followed by staff while shopping, which detracted from their experience.
However, positive reviews highlight excellent service from knowledgeable staff members who are kind, fun, and well-informed about products. One customer appreciated help with a gift card, describing the staff as genuinely helpful and kind. Another reviewer was greeted with a smile and received patient, personalized assistance in choosing an ombre lip combo and winged liner, feeling no rush and appreciating the attentive service. The store staff's friendliness and expertise keep many customers returning, and some wonder if makeup application services are available, noting their overall pleasant experiences. Overall, Ulta Beauty offers a diverse selection of beauty products and services, with some room for improvement in customer engagement and service approaches.
I met with Kat about Foundation. I have Eczema and Rosacea. I was using a Clinque Foundation that didn't hide one of my really dry spots. She found me another Foundation from Clinque that is Matte but, fills like a liquid Foundation! You can't even tell that I'm wearing it!! I wish I knew the name, I'll put a Pic of it. Thanks Kat!!!
I apologize if I’m not spelling her name correctly but yesterday Saymsi helped me with a makeup overhaul. She was patient and kind. I ended up with a new foundation, concealer and highlighter. Thank you!
I was in desperate need of a new a foundation and figured I’d stop in this location since it was near by, and Abby was absolutely amazing. She helped me find exactly what I was looking for, had precise answers to all of my questions, and was just kind. Abby’s generosity and kindness made this an unforgettable experience! It’s rare to find customer service like that!
32295 Gratiot Avenue Spc 680, Roseville, MI 48066
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