SVS Vision Inc

Jun 2024

Yesterday I spoke on the phone with Shirley who attempted to give me assistance, tried and tried & since she couldn’t solve my issue she explained how she wish she could help and there was more she could do. I missed a call from Shirley about an hour later, called her back and she informed me that she dug deep and was able to complete my needed task. I just wanted to come on here and say how nice it was for her to go above and beyond, her sympathy, and kindness especially because I was very stressed about this task not knowing what to do….she alleviated the stress. Much thanks for Shirley and all she does!! 😊

Mar 2024

For years I've been getting glasses from SVS. The last 6 years or so I've noticed that my lenses get scratched very easily. I'm in my 70's and are very careful with my glasses, and I couldn't figure out what I was doing wrong. I would pay extra and have my lenses replaced. I even questioned SVS to double check if I have the scratch resistant, which I did. They even told me I don't clean appropriately. So I finally went to another optical center and they informed me that all scratch resistant coatings are not the same. The coating they use at SVS vision is a lower grade. I now have a better grade coating & have had not scratches for a year. Hope this helps some people.

May 2022

After over 30 days attempting 'to resolve' an issue with my *** bifocal glasses I contacted *** corporate office ***************** They were 'indifferent' and did NOTHING. I then went to the *** website Contact Us and asked for assistance. ***** called me back and within MINUTES 30-days of frustration was resolved to my satisfaction in a civil and professional manner. Sadly in SE Michigan all to many businesses ignore customers concerns and an F BBB rating. I'd been a *** customer since **** when they were a single office in my hometown. Up til this incident I never once had a single issue with them. I am grateful I was able to connect with a *** Corporate employee who 'stepped up'. In retrospect part of the issue was the MD *** sent me to - they had not sent over their examination diagnosis and notes they had three times assured me they had, In conclusion it took from March 25 to May 3 to get a rather routine eyeglass exam satisfactorily resolved.