Everyone with whom i interacted at my visit was wonderful - Claire at the Front Desk was very courteous, Skie was absolutely great checking me in prior to the actual vision testing, Dr McNeill was most informative & fun with whom to work, Lawanda was spot on at checkout & Griffen was extremely helpful with ensuring the correct lenses and frames were to be updated. What can I say? I'm just running out of great things to say about everyone. This has been true with every visit to this location. Great people, great service, great advice & information. Highly recommend!
June 2024
I usually will go to one of the chain stores for my annual eye exams. This time I had been having major issues with my contacts so I thought I would make an appointment here because my husband raves about how nice everybody is and how his eye doctor is awesome. I couldn't believe how nice Emily was on the phone and also in person. Brooke was the technician and went over all the issues I was having with my eyes. She asked me questions that none of the other people asked me at any of my previous exams. She was thorough and very nice.Dr. McNeill examined my eyes and explained what the concerns were and why they occurred. I am extremely happy I decided to visit... read full review
May 2024
My husband had an accident working in the garage and had metal fragments lodged in his eye. After calling 5 other ophthalmologists and either getting the run around or speaking with rude receptionists, I called AEP Eyecare in Lowell. Emily was very friendly and helpful both on the phone and in person. Dr. McNeil was fantastic! He was friendly and professional and made the best of a bad situation. Both Emily and Dr. McNeil were very informative and made sure we had everything my husband needed. We will definitely be recommending AEP to everyone we know.
Everyone with whom i interacted at my visit was wonderful - Claire at the Front Desk was very courteous, Skie was absolutely great checking me in prior to the actual vision testing, Dr McNeill was most informative & fun with whom to work, Lawanda was spot on at checkout & Griffen was extremely helpful with ensuring the correct lenses and frames were to be updated. What can I say? I'm just running out of great things to say about everyone. This has been true with every visit to this location. Great people, great service, great advice & information. Highly recommend!
I usually will go to one of the chain stores for my annual eye exams. This time I had been having major issues with my contacts so I thought I would make an appointment here because my husband raves about how nice everybody is and how his eye doctor is awesome. I couldn't believe how nice Emily was on the phone and also in person. Brooke was the technician and went over all the issues I was having with my eyes. She asked me questions that none of the other people asked me at any of my previous exams. She was thorough and very nice.Dr. McNeill examined my eyes and explained what the concerns were and why they occurred. I am extremely happy I decided to visit... read full review
My husband had an accident working in the garage and had metal fragments lodged in his eye. After calling 5 other ophthalmologists and either getting the run around or speaking with rude receptionists, I called AEP Eyecare in Lowell. Emily was very friendly and helpful both on the phone and in person. Dr. McNeil was fantastic! He was friendly and professional and made the best of a bad situation. Both Emily and Dr. McNeil were very informative and made sure we had everything my husband needed. We will definitely be recommending AEP to everyone we know.