Grand Lawn Cemetery & Mausoleum has made significant improvements in service, particularly through its dedicated staff. Families have praised the staff for their compassion and diligence during difficult times, going above and beyond to assist them. The staff provides empathetic support, answers questions thoroughly, and even helps with special requests, such as coordinating memorial services. The exceptional customer service has made Grand Lawn Cemetery a recommended choice for families seeking care and support during their times of loss.
Customers have expressed their appreciation for the staff's professionalism and kindness. Employees, such as Ashley and Lou, have been recognized for their exceptional assistance in locating graves and even cleaning them for visitors. The Family Service Counselor, Ashlie Treadway, has been praised for her attentiveness, patience, and understanding during the entire burial process, ensuring the experience is as bearable as possible for the families.
My family and I had to bury my dad unexpectantly a few weeks ago and we had the pleasure of working with Ms. Porsche Love. Even though this was such an overwhelming experience Porsche made everything easy and she treated us as family. Any time any of us had questions, she got back to us in a timely manner and she was super professional. 10/10 highly reccomend.
Porsche and the staff at Grand Lawn were extremely helpful and timely with their correspondence. I needed a photo of a particular headstone and they couldn’t have been any better. They went above and beyond to help me secure that photo. Thank you! 🙏
My mom and grandma are buried here and I'm in Pennsylvania now. I try to get back home as much as I can because nobody is going out to the cemetery but me. Fast forward I called about 3 weeks ago to get the staff to raise my mom and grandma stones. I was given the run around by someone I didn't get the name, but thank God for Porsche I told her what my issues and concerns and not only did she make sure my needs were met, she took pics of the work to put my mind at ease, thank you again for being so sweet and selfless, I will be in detroit soon and my first stop is to come see you.
23501 Grand River Ave, Detroit, MI 48219
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