Serra Mazda Brighton Service

Jan 2024

Service was very thorough and complete. Professional mechanics addressed every issue issue and service update on the car. Dealership needs a refresh/reboot, as it is somewhat dingy.. Waiting area could use new furniture and a fresh look and appear more inviting. Quality craftsmanship after you get through the less than stellar exterior.

Jan 2024

The service department texted me a video while my car was being serviced, showing me what they were doing and the status of various elements on my car (measurements of tire tread and brake pads). I’ve never received anything like that and was most impressed. Everyone was very nice and I very much appreciated the car wash! It’s worth the 40-minute drive for excellent service like that.

Jan 2024

I was quoted a price for the new used Mazda I bought last week. It only came with one key fob/key. $271.00. I ordered it and it came in so they called me to come in and have it programmed, they needed it for an hour so I went to lunch with friends. When I came back for pick up, they slapped me with a$488 bill. No one mentioned anything to me in ordering it or dropping it off, that they added a key to the fob, (as the car is no good without the key), or labor, and a variety of other charges. So I wasn't going to take the fob/key at all then. I complained that none of these additional charges were even mentioned in the three phone calls or drop off. The girl in the service...read full review