Reverie

Nov 2023

Jan B is simply the best in providing service. She is exceptionally knowledgeable regarding Reverie products, incredibly familiar with trouble shooting tactics and her patience and kindness in stressful moments is remarkable. Her demeanor is such that it was like having her in our home to resolve our issue. Reverie is now our "go to" company primarily because of Jan B. Jan is a pro in all aspects of the term. Thank you Reverie; well done!

Apr 2023

The customer service person was very professional. She was able to point out where to fine the serial number and also which remote to ordered. The unit came along with directions to install, which I was able to complete successfully. The unit cost $60 less than the same unit on Amazon and was free shipping as well. Only one thing difficult to understand each contact , even though I had a direct phone, took 2days each time. Would I buy from Revere yes.

Apr 2023

After going online and reading that others are having a problem contacting customer service I was very surprised that on the 2nd ring that Cynthia took my call. That was a good start. After we did some troubleshooting we decided that the controller box was faulty and needed to be replaced. ( in my case under gaurrantee. Was sent out next day and received in 3 days. Installed within 15 min. Everything working like a charm. Only issue I had was that I had to pay for the delivery otherwise all good.