Ulta Beauty is a popular beauty retailer in the US, offering a wide range of products from cosmetics, fragrances, skincare, and hair care. Customers can choose from over 25,000 products from 500 brands, including high-end and exclusive brands like Tarte, Fenty, CHANEL, and Kylie Cosmetics. The store also offers salon services such as haircuts, color, skin treatments, and makeup application.
The Ulta Beauty staff has been described as friendly and helpful by some customers. For instance, two associates named Laerna and Erica went above and beyond to provide excellent customer service, engaging with customers, and waiting for them to return when bonus points were activated. However, other customers have reported mixed experiences with the staff. Some found them friendly but not overly helpful, while others felt that the employees were not as attentive as they could have been and were having personal conversations during work hours.
The store's return policy has also been noted by customers. Some have found it to be strict, requiring identification, name, address, phone number, DOB, and mother's maiden name for returns. Nevertheless, Ulta Beauty provides a solid standard experience for customers looking for a wide selection of beauty products and services.
I have to rave about Debbie, the makeup associate. I don’t wear a ton of makeup and had an event coming up, and she made the whole experience so easy and comfortable. She helped me find products that actually fit what I was looking for, showed me how they looked on my own face, and never once tried to push extra products on me. I really appreciated how patient and genuine she was. I left feeling way more confident about makeup and future purchases. Thanks again Debbie!
I cannot recommend Kenz enough! Her product recommendations completely transformed my scalp health. I recently went to a head spa treatment, and they even commented on how clean and healthy my scalp was. Ever since following her recommendations, my hair and scalp have felt amazing.
Not only that, but my hair always turns out incredible every single appointment. She truly listens to what you want and makes you leave feeling confident and beautiful every time. So thankful for her knowledge, talent, and care she puts into her clients!
Wow! Dana was ‘super’ nice, patient and professional…I could go on and on! Dana is a ‘people-person’ naturally! Ulta is blessed to have her on their team! Dana is ‘Simply the Best’!
2161 South Telegraph Road, Bloomfield, MI 48302
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