About Malone Auto Racks - Headquarters
Reviews for Malone Auto Racks - Headquarters
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Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Malone Auto Racks is a well-established company specializing in rack accessories and sports trailers, located just outside Portland, Maine. With over 18 years of industry experience, they have built a reputation for innovation and quality. Their products are available in more than 2,500 retail stores across the United States, Canada, and Europe. Malone is dedicated to ensuring that their offerings are affordable, easy to install, and simple to use. Customers consistently praise Malone for their outstanding customer service. One user had an issue with a kayak loader after more than a year of use and received prompt and professional support from the after-service team. Another customer, who purchased a MicroSport trailer six years prior, encountered rust issues after the warranty expired. Despite this, Malone willingly replaced the rusted parts at no cost, demonstrating their commitment to customer satisfaction. Reviews highlight the quality of Malone's products and their readiness to address any concerns, often shipping replacements without request. Overall, Malone Auto Racks is recognized for its excellent service and reliable products, making it a trusted choice for outdoor enthusiasts.
I ordered a Malone part for a client and the client gave me an old address to send the part to. When I told the Malone Customer Service about the problem they spent hours on the phone with the local post office to correct the address. They were super communicative and let me know what was going on in real time. If only every customer service team could be good! Thanks for all your help.
Can I just say the customer service from this company is OUTSTANDING!!! We bought a kayak rack a couple years ago and need two small barrel nuts. I contacted them and within 3 hours they had shipped my replacement parts. Quick response and super friendly and professional!!! Thank you Malone!!
Five stars is not enough to describe my satisfaction and appreciation for this company and the service they provided to me prior to and after my purchase. I bought a Versa Rail System and Sea Wing Kayak Carrier with the Stinger both of which seem to be quality products and were fairly easy to install. Owen (hopefully I spelled their name correctly) answered my MANY calls with patience and confident product knowledge, even returning missed calls when I did not leave a voicemail. Owen deserves 2 or 3 raises for their hard work! Seriously do not hesitate to use this company!