MaineHealth Primary Care - Family Medicine - Rockport

Oct 2024

Absolutely terrible and unreliable “medical staff.” If you need a prescription in a timely fashion you can forget about it. For some reason they have a 48 hour delay on prescriptions as part of their “protocol” IF they manage to get around to sending your prescription in a somewhat timely fashion they send it to the wrong pharmacy more times than not. And getting them to correct any mistake in a timely manor is apparently asking too much. You then have to start their 48 hour process all over again. To make matters worse there is no way to hold anyone accountable. So the same mistakes get make over and over again. Of course the receptionists “just answer the...read full review

Oct 2024

New patient with Holly Thro and I’m so impressed. Excellent review of my medical history. Excellent MA support. On line service through MY Chart is excellent. I had always heard a lot of negative comments about PenBay but I’m very impressed! Exam was most thorough and productive and professional of any I received in the last 5 years at a different health care facility.

Aug 2024

I’ve gone to penbay since I was a baby. I never had an issue when I was in the pediatric unit, but since switching to family medicine as an adult all I can say is, do not go here. I loved my PCP, but this office is terribly run. The staff are rude and nobody seems like they wanna be working there, they’re also extremely unaccommodating(doesn’t matter if it’s an urgent need, they will put zero effort into getting you an appointment). I’ve also lost count of how many times they’ve messed up my medications/sent them somewhere completely different from where I requested(and then failed to have them sent over to the correct location). If you are someone who struggles...read full review