My Mr. Heater, 30,000 BTU heater would not work no matter what troubleshooting actions I took. Called Houlton Dead River and a technician Josh Palmer showed up the next day. Josh went right to work on my heater and in less than 1/2 hour had it up and running. With cooler nights approaching he saved my 15 fig trees from damaging cold weather even though they were in my greenhouse. Josh was polite, courteous and new exactly what to do with the Mr. Heater innards. THANK YOU JOSH!
And a special thank you to Emma Simpson who is SO pleasant on the phone and very helpful in providing answers to my questions. Thank you Emma!
About Dead River Company
Dead River Company is a trusted business known for its reliability in delivering propane, heating oil, and kerosene to homes and businesses across Northern New England. They offer energy-saving solutions and install high-efficiency heating equipment, accompanied by 24-hour emergency service for customers' peace of mind.
Recently, one customer experienced difficulty starting their propane heater in October. They called the service department, which scheduled a repair technician to arrive two days later. The technician efficiently started the furnace without any changes, explaining that air had gotten into the propane line during the summer. Initially charged $142 for the visit, the service manager adjusted the cost to half after the customer raised concerns, showing that Dead River Company is reasonable in their pricing.
In another instance, a customer had a dual fuel electric/propane stove installed. Although it was an expensive European model, the technician, Garrett, was praised for his knowledge and efficiency in getting the stove up and running quickly.
Dead River Company also continues to receive positive feedback for their consistent on-time service to remote areas. Long-time customers commend their dependability and commitment to service, expressing appreciation for the staff's hard work over the years.
Reviews
Emma has been extremely helpful in explaining all aspects of our account - billing, appointments, explaining all patiently to me in a professional and patient manner. Emma made things very easy to understand and calmed my nerves and anxieties - such a credit to Dead River as are all the employees we have dealt with. Continue to shine on Emma and Dead River Company too - thank you for all you do. Denise Linderman
Emma negotiated a fair price for propane delivery in my three year contractual agreement. The delivery staff are super knowledgeable and always pleasant.
Thanks Emma and the River of Death Crew!!
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Hours
Location
29 Bangor Street, Houlton, ME 04730
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