About Dead River Company
Dead River Company is a trusted business known for its reliability in delivering propane, heating oil, and kerosene to homes and businesses across Northern New England. They offer energy-saving solutions and install high-efficiency heating equipment, accompanied by 24-hour emergency service for customers' peace of mind. Recently, one customer experienced difficulty starting their propane heater in October. They called the service department, which scheduled a repair technician to arrive two days later. The technician efficiently started the furnace without any changes, explaining that air had gotten into the propane line during the summer. Initially charged $142 for the visit, the service manager adjusted the cost to half after the customer raised concerns, showing that Dead River Company is reasonable in their pricing. In another instance, a customer had a dual fuel electric/propane stove installed. Although it was an expensive European model, the technician, Garrett, was praised for his knowledge and efficiency in getting the stove up and running quickly. Dead River Company also continues to receive positive feedback for their consistent on-time service to remote areas. Long-time customers commend their dependability and commitment to service, expressing appreciation for the staff's hard work over the years.
Both our businesses and residence use Dead River. We have had good experiences with service. The online invoice delivery and payments are easy. We had a bigger project at one location running a new line for propane and the communication on that was excellent.
Hi,
I wanted to take a moment to send a kudos email regarding Nichole Goguen at your Houlton, Maine branch. She has consistently gone above and beyond, both in helping me with my personal orders and in assisting with orders for the company I work for. Her responsiveness, knowledge, and willingness to help truly make a difference, and I felt it was important to recognize her excellent service.
I had a great experience at the Dead River Company in Houlton today. A huge thank you to Emma and Nicole for their help! They were incredibly professional, kind, and made the whole process easy. It’s rare to find such helpful service these days—Houlton is lucky to have them!