Martin's Point Health Care Center is a healthcare provider that has received mixed reviews from its patients. While the communication and service from the medical staff, including the PA and doctors, have been praised as excellent, the experience with the administrative and support staff has been less satisfactory.
Patients have reported that the phone system and office staff performance can be frustrating, with long wait times and lack of follow-through on information updates. However, the healthcare center has also been commended for its compassionate and attentive handling of unresolved claims, even for patients who no longer use their services.
Overall, the medical care provided at Martin's Point Health Care Center seems to be of high quality, with patients highlighting the professionalism, kindness, and effectiveness of the doctors and PA. The administrative and support services, on the other hand, appear to be an area that could use improvement to provide a more seamless and satisfactory experience for the patients.
communication was excellent ... from the portal to the telephone to the front desk. the pa and the doctor were great and pointed out something i needed to take care of, as well as resolving the issue for which i made the appointment. my doctor was not available for an immediate appointment, however another doctor was and all was better than i hoped. my first time in gorham, since i transferred from the portland location, and i'm very glad i made that decision.
I just had to give a shout out to Jane in the radiology department at the Gorham location. I am lucky enough to need my first mammogram this year and was quite nervous about it. My first appt had to be rescheduled, and when I showed up this morning before an important work meeting I was informed that Jane was alone/down a coworker and would get to me as soon as she could. At the thought of having to reschedule again I was quite upset due to the anxiety around the appt and Jane was able to see this and got me in super fast and gave me the best mammogram experience I can imagine you could have and got me out in plenty of time to make it to my work appt. Jane was professional,… read full review
Doctors are good, but its almost impossible to see your Primary Care provider unless you make an appointment 8 months in advance. Even if you do schedule your appointment 8 months to 1 year in advance there is a chance there will be a scheduling conflict. That will require you to reschedule another 4-5 months out, it can be extremely frustrating and it is the reason I am looking for another family doctor.
575 Main Street, Gorham, ME 04038
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