Norton Troy a OD

Norton Troy, OD, has received mixed reviews from its patients. While many appreciate the eye doctors for their thorough examinations and friendly demeanor, experiences with the front office staff have been notably negative. Several reviewers mention rude interactions with the receptionists and assistants, creating a frustrating atmosphere. The office's waiting area has been described as messy and unclean, which detracts from the overall experience. Patients have expressed disappointment with the lack of proper fittings for their glasses, feeling that this is an essential service that should be provided. Additionally, some find the pricing for glasses to be excessively high compared to online options. On a positive note, long-term patients have praised the accommodating nature of the staff and the quality of care received from the optometrists. However, the inconsistency in customer service, especially from some of the optometrists, has led to frustration. Some patients have encountered rude behavior and a lack of urgency in helping them, particularly when it comes to insurance issues and fitting glasses. Overall, while the eye doctors are well-regarded, the front office experience has left many patients seeking alternatives for their eye care needs.