Paychex

May 2025

If I could leave zero stars I would. I do not recommend Paychex to any business owner-big or small. The customer service is nonexistent. I have not been able to speak to a human regarding an issue that has been ongoing for over a month. Very unprofessional and terrible customer service.

May 2025

They don’t even deserve one star, if you lose access to your account and no longer have that phone number than the chat bots won’t help you, even when they say the will send you to a “real” person it’s a bot, they repeat questions if you send two messages just because the bot can’t comprehend two separate answers. They couldn’t help me get into my account even though THEY gave me the wrong security questions. Why would I pick “where did you have your wedding venue?” When I never got married. News flash I didn’t pick that question. It just gave me three random questions that I NEVER answered, I know what I chose for my questions yet that’s not what...read full review

Mar 2025

They don’t even deserve a one. I can’t get assistance from anyone - every person who was enthusiastic about signing me up has moved on. No one replies to emails.

I hired them because I needed seasonal help for a summer while I was undergoing cancer treatment after a recent diagnosis.

I canceled services in Jan 2025 and lo and behold - just got another invoice. These people won’t go away. Predatory