About ZIPS Cleaners
ZIPS Cleaners is known for its excellent customer service and quick turnaround. Many customers are satisfied with the cleaning of their items, including work uniforms and comforters. The staff is attentive and helpful, often going out of their way to assist customers. While alterations may present some challenges, the overall experience is positive. With options for next-day service and a convenient ZIPS bag, customers find value in the service offered and appreciate the support from the staff.
I'm giving this location 5 stars purely on the customer service. I pulled up to the cleaners and had my baby in a carrier attempting to pull 3 large comforters out of the trunk. I wasn't struggling but before I could get the comforters out of the car, a Zips employee came outside to the car to take the comforters inside. She said she noticed me and that I had a baby with me and came to help me out. She was very pleasant and not only did she take the comforters from my car, she took the clothes I came to pick up to my car.Tam was super helpful and appreciated! So far my clothing has been cleaned well and ready on time. Excellent customer service - will definitely be back.
I am a loyal customer of the ZIPS in Waldorf on Crain Highway. I typically bring my dry cleaning once a week early on Thursdays or Fridays around 7 am. The entire staff in the early morning is very pleasant and I like to be there when there isn't a long line like the one on the weekends! Tamara in particular makes my mornings. She's very personable, makes a point to address each customer when they walk through the door and let them know she or her colleague will be with them soon. It makes the wait much more manageable. I happened to be there one time when a gentleman had lost an item and it was clearly his second time returning for the garment. No one wanted to deal with him but Tamara did. She took her time speaking to him directly and asking him to 'walk her through' what he had endured until that morning. Then she went through every rack of that huge front waiting area, went in the back and in alterations and finally found the pants he was looking for. It was so nice and he felt so much better. Won't you please give Tamara the praise she deserves?
I love this place even though the lines are long at times. The lines go pretty quick depending on how many items a customer is dropping off at a time. The workers are friendly and energetic. You can see they are trying to get you out quick(ZIP)! They even ask if I want extra starch and creases on my pants which I love cause I forget to tell them sometimes. Keep up the great customer service ZIPS !