Azar Eye Institute

Apr 2023

Just OK. Direct care professionals have been relatively good in my experience. However, my doctor told me to get glasses with the Rx given, then come back to have that double checked. With most insurances, lenses and frames are once annually. Why can the doctor not get the Rx right the first time? Especially when an appointment seems to take upwards of 3 hours? Why does this require two separate visits? In another experience, my disabled partner waited hours to be seen. She was left alone in an exam room, with no one checking on her or providing updates on expectations. I witnessed other patients with long wait times as well and other visits have been equally time consuming,...read full review

Feb 2023

Suggestions: Maintain a positive, upbeat tonality when interacting with customers. Empathize with them, and give every issue, no matter how trivial or complex, the same level of attention.Suggestion: Focus on a consistent customer advocacy language, and listen to your customers. You’ll get great results by asking your customers first and aligning your service with their needs rather than expecting customers to get accustomed to how you operate.Most important Suggestion: Set the standard for customer service high. If you want to be remembered as the leader in exceptional customer service, be one.

Jan 2023

Suggestions: Maintain a positive, upbeat tonality when interacting with customers. Empathize with them, and give every issue, no matter how trivial or complex, the same level of attention.Suggestion: Focus on a consistent customer advocacy language, and listen to your customers. You’ll get great results by asking your customers first and aligning your service with their needs rather than expecting customers to get accustomed to how you operate.Most important Suggestion: Set the standard for customer service high. If you want to be remembered as the leader in exceptional customer service, be one.