About Northeastern Supply Inc

Northeastern Supply Inc. is known for excellent customer service, often going above and beyond. They work quickly to solve problems, are very helpful, and serve customers with dignity. They understand the value of customer service and earn strong loyalty. Some customers feel their required account setup is invasive and makes them think about shopping elsewhere, but many consider them the best company to work with.

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Reviews for Northeastern Supply Inc

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May 2025
Excellent customer service! My water heater went out a few days ago and Lester worked quickly to locate a replacement that would be covered under warranty. Lester, YOU ARE A LIFESAVER! 😊
Nov 2023
This company went above and beyond what they needed to do. I called on a Saturday when they were just getting ready to closeAnd they answered the phone. They were very helpful and called me Monday morning With the new part. Best company i ever worked with.
Jun 2022
Good guys that understand the value of Customer Service. All businesses should do a case study on this place. They serve blue collar workers with dignity and they get loyalty in return.I do think they are missing a significant business opportunity by requiring accounts. The account setup process is invasive and identify-theft prone. The "do you have an account?" question makes customers think they are getting price gouged (and they are) and want to shop elsewhere, like the big box stores. Maybe that's why they've become big box stores. Anyway, my 2 cents on how to improve the business model.