Relâche Spa & Salon at Gaylord National Harbor

Name: Relâche Spa & Salon at Gaylord National Harbor
Address: 201 Waterfront Street, Oxon Hill, Maryland, 20745, US
Telephone: (301) 965-4400
Price range: $$$
Rating: 3.4

3.4 85 reviews

Spa, Hair Salons

201 Waterfront Street, Oxon Hill, MD 20745

(301) 965-4400

Overall rating

3.4

out of 5

85 reviews

5 star 46%

4 star 12%

3 star 9%

2 star 6%

1 star 27%

About Relâche Spa & Salon at Gaylord National Harbor

Relâche Spa & Salon at Gaylord National Harbor offers a variety of experiences for its guests. Many visitors appreciate the professional and friendly staff, as well as the relaxing atmosphere, particularly enjoying the Riverview lounge with views of the Potomac. The spa is very clean, and the robes come in multiple sizes. Guests have enjoyed treatments like the 50-minute hot stone massage, describing it as heaven sent. The staff is extremely friendly and professional, and the mimosas served are delicious. Many visitors find the spa peaceful and relaxing, with amenities such as sauna and steam rooms providing a calming environment.

However, some guests have expressed disappointment with certain services, citing issues like rushed endings and unsatisfactory massages. One guest found their massage lacking, though praised a specific treatment with an attentive technician. Customer service experiences have varied; some felt the service was poor, and staff sometimes appeared rude, especially when asked about service quality or gratuity. There was also a mention of limited amenities, with the hot tub/whirlpool being out of service at times.

Overall, the spa has potential and offers enjoyable treatments and serene surroundings, but it may need to improve service consistency and amenities to provide a fully satisfying experience for all guests.

Reviews

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Sep 2026

5.0

My experience was awesome let's start with Debra, the manager of the spa, the customer service and care Debra gave to me was out of this world. I have never been treated so well at a spa. I use spa's all the time, but nothing could ever touch this service; from the beginning to the end of my visit. Debra is one of a kind, congrats to your organization for having her on board, especially at the front end. Now for Brianni, my esthetician remarkable, I will always use Brianni when I come back to the Spa. I live in New York City, So, I will be coming back to your organization again and again. These ladies need to truly be acknowledged for their expertise and the care that… read full review

Aug 2026

5.0

My wife and I recently visited the Gaylord National Resort & Convention Center Relache Spa in National Harbor, Maryland, and were warmly greeted by Debra. She provided exceptional service and was incredibly helpful in sharing information about the surrounding area and places we could visit.
We truly appreciated her kindness, professionalism, and genuine hospitality. Debra went above and beyond to make us feel welcomed and helped make our trip to Maryland a truly special and memorable experience. She is a wonderful representation of outstanding customer service!

Aug 2026

4.0

Miss Deborah at the front desk is such a gem of a human. When an appointment got pushed, she helped squeeze me in and worked with the whole team to make sure I could get my treatment and still make my flight!

All 187 reviews