Relâche Spa & Salon at Gaylord National Harbor

Relâche Spa & Salon at Gaylord National Harbor offers a variety of experiences for its guests. Many visitors appreciate the professional and friendly staff, as well as the relaxing atmosphere, particularly enjoying the Riverview lounge with views of the Potomac. The spa is very clean, and the robes come in multiple sizes. Guests have enjoyed treatments like the 50-minute hot stone massage, describing it as heaven sent. The staff is extremely friendly and professional, and the mimosas served are delicious. Many visitors find the spa peaceful and relaxing, with amenities such as sauna and steam rooms providing a calming environment. However, some guests have expressed disappointment with certain services, citing issues like rushed endings and unsatisfactory massages. One guest found their massage lacking, though praised a specific treatment with an attentive technician. Customer service experiences have varied; some felt the service was poor, and staff sometimes appeared rude, especially when asked about service quality or gratuity. There was also a mention of limited amenities, with the hot tub/whirlpool being out of service at times. Overall, the spa has potential and offers enjoyable treatments and serene surroundings, but it may need to improve service consistency and amenities to provide a fully satisfying experience for all guests.