Superior did a phenomenal job with our move-out during our water damage reconstruction effort. I was surprised to see the low rating for Superior on the website. Most of those reviews are pretty old. My experience was in June 2023; this team got an A+ rating in my book. These are organized and hard-working folks. I felt really comfortable having them in my home and handling my items. They even found a gift card and brought it immediately over to me.
***I want to personally thank Cody, Jerimiah, Travis, Angel, Shawn, and Waldo for the work they did for me. As well as leaders Thomas, Wendy, and Vicky.***
A few more comments for those who want to read further...
We had an excellent Project Manager Thomas C. Thomas was professional and knowledgeable. He did a walkthrough of our house, documenting our moving needs and asking questions to clarify my requirements. Thomas took care of the insurance billing and advised me when I should contact the insurance company for items like extending our vault storage. Thomas was easy to get in contact with and responded the same day to my questions.
Our pack-out occurred over 3 days, we had a team of 5-7 people on site supporting us each day. We worked with two site leads Wendy & Vicky who are experts in packing protocol and cataloging our personal items. Vicky and Wendy kept everyone coordinated so the work proceeded quickly with everyone knowing their roles.
I adored our moving team; the crew was personable and careful with my items. The team answered my packing questions and accommodated me when I wanted to pull something out of the pack pile. Everyone was respectful of my property and my pets who were still onsite. Nothing was damaged during our move. The team also worked hard even in the 85-plus-degree weather.
At the time of this review, construction is still ongoing, so we have not moved back yet. But I trust my Project Manager Thomas will work with me and I hope to see some familiar faces working with us again.
Thank you Superior, you brought us a measure of peace during our water damage incident. Knowing my belongings are safely stored is one less thing on my plate.
Kind Regards,
Julie
About Superior Restoration
Superior Cleaning and Restoration is a full-service flood, fire, and mold repair company that has been in business for over 25 years. They offer 24/7 emergency response and complete remodel/rebuild services, holding certifications in water restoration, mold remediation, and fire and smoke repair. The company is MHIC licensed and is known for its reliable and fair pricing, along with excellent communication and attention to detail. Customers appreciate the company's quick response time and thorough work, as well as the involvement of the owner in the business. Feedback highlights their professionalism and competence, with many praising the team's courteous approach and clear communication throughout the process. Whether it's a mold removal job, carpet and paint work, or water damage remediation, Superior Cleaning and Restoration is recognized as a trusted choice for emergency and restoration services, providing relief and support during stressful situations.
Reviews
Great team to work with made it seamless
Steve was very prompt and proficient in addressing a found water leak. This involved mold in base boards in bathroom and water under floor boards. Air dryers and dehumidifier were put and as of today picked up.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- online estimates
- on-site services
- accepts credit cards
Location
27909 Parrish Court, Mechanicsville, MD 20659
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