About Lumina Solar
Lumina Solar is a top-notch solar installation company that provides exceptional service from start to finish. Their representatives, including Charlie and Gabriel, are knowledgeable, prepared, and thorough in their consultations, making the process smooth and easy. They explain the whole process clearly and remain available throughout, ensuring that customers feel supported when dealing with utility companies and permitting. The company's software and proposal packages are impressive, and their quotes are competitive and reasonable. Once a contract is signed, Lumina handles everything, from HOA applications to permits, installation, and activation, with a seamless hand-off between team members. The installation crew is professional, courteous, and efficient, leaving the worksite clean and tidy. Customers appreciate the clear and consistent communication, with a dedicated point of contact to answer any questions. Many are thrilled with the quality of the solar panels, including a mix of Enphase and Tesla (Powerwall 3) gear, and enjoy the benefits of generating clean energy and reducing their carbon footprint. With their exceptional customer care, Lumina Solar has earned the trust and praise of customers who highly recommend them for anyone considering a switch to solar power.
***Long Post Alert*** My experience with Lumina Solar has been beyond great. I started out as someone completely NOT interested in solar, but I figured that I would at least investigate since BGE electric rates are on the rise. I met with 3 solar companies in September 2023 and my meeting with Lumina was by far the best. Andrew Cimino (Lumina sales rep) showed up to the meeting on time and prepared with a preliminary 3D design and aerial view of solar panels install on my house showing the best configuration to maximize my solar system output. He also showed me a detailed breakdown estimate of what I could expect to save with my solar system from years 1-25. Plus, the software used by Lumina to calculate system performance and the Proposal package was top notch. Andrew took time to thoroughly answer all my questions (and I had a lot of questions). Lumina's quote was also extremely competitive and very reasonable IMO. Fast forward to January 2024. At this point, I had reached the end of the internet on solar research, looked at all the reviews, compared all the companies, and run all the financials to make sure this was a wise investment for my family, and I was not making a mistake going with Lumina. I reached back out to Andrew and told him I was finally ready to move forward with the solar project. Andrew provided me with an updated design/proposal, and I electronically signed off on all the paperwork. My final solar design was a 29 panel (REC Pure 405w) 11.75 kW system with Enphase iQ8M inverters. From there, it was smooth sailing. Lumina pretty much handled everything (I mean EVERYTHING). From the HOA application (thanks Cara F.) to the AA count permit (thanks Brooke M.), to BGE Net metering application, to the roof survey and scheduling the install (thanks Caitlin Z.), to the Maryland Grant Application (thanks Cara F,), to the SREC account, etc. Lumina has a point person for each of these efforts and the hand-off and interaction was completely seamless. It is important to note that Andrew didn't disappear during this process, even though he was out of the country for 2 weeks on planned vacation during my install. He was copied all emails and continued to check-in with me (even while on vacation) as he monitored the entire process. Catie M, Branch Sales Manager, stepped in to answer some last-minute warranty questions so Andrew could actually enjoy his vacation. The level of customer care Lumina provides is phenomenal. Never once did I feel like I couldn't get ahold of someone from Lumina to answer my questions. EVERYONE was VERY responsive and willing to help. On the system installation day. The crew arrived on time and did a fantastic job with the installation. I was nervous because our house was a new construction (2 years old), and I was not excited to have a bunch of holes drilled into my new roof/home. But Mike (Installation Manger) and Jorge (Electrician) explained everything. The installation was SUPER clean! I could not be happier. I was looking for anything I didn’t like or something that could have been done better with the installation, and I could NOT find anything wrong or that didn’t meet my expectations. The installation crew even recommended routing some of the conduit in a way that would better hide it beneath my siding. The crew did a thorough clean up before leaving. It has been about a month since my system was activated, and I enjoy checking the Enphase app to see how much energy my system is generating and when I’m over-producing and exporting energy back to the grid for credit/SRECS! I haven’t received my first BGE bill yet with the savings or my first SREC payment, but I will update this post once I do. In summary…Lumina is the BEST!!! I have no complaints about any part of my solar experience with them, only praises. The level of care, guidance, and communication Lumina provided throughout my solar project was reassuring and made me feel confident that Lumina was taking care of everything behind the scenes. Thanks Andrew C and the entire Lumina team for all the great se
Lumina Solar is an exceptional solar panel company focusing on customer service and satisfaction. I know first hand. The people who work at Lumina including the sales representative, office staff, and installation crews are professional, transparent and detail oriented. I developed a rapport with the Lumina salesman, Steven Coffman. Steve explained the full process at our initial meeting and subsequently during each phase of the solar panel process. Several times Steve replied to my after work emails immediately! The Lumina staff people prepared my HOA approval so expertly that I received a fast approval without needing amendments or clarification. The electricians and panel installers were professional and worked on my home with care and consideration. I value greatly the care they took with the roof installation of my solar panels. I have only positive feelings about the company and recommend them without reservation. I was very happy that several workers spoke very well about the company too. If you are planning solar panel, contact Lumina Solar and ask for Steve Coffman.