I had an amazing experience thanks to the store manager, Gabby. I was having trouble getting a refund, and after several unsuccessful attempts, she stepped in and handled everything with kindness, patience, and professionalism. She took the time to listen, explained the process clearly, and made sure the issue was resolved. Her excellent customer service completely turned my experience around. Thank you for going above and beyond—I truly appreciate your help and will definitely continue shopping here because of the outstanding service!
About Ulta Beauty
Ulta Beauty offers a pleasant shopping experience with quick and friendly service. The store's staff is knowledgeable and helpful, assisting customers in finding the right products at affordable prices. Many customers appreciate the staff's great customer service, noting their friendliness and attentiveness. The Salon at Ulta Beauty provides a range of services, including hair, skin, makeup, and brow services, as well as ear piercing. Customers have praised the salon, especially the stylist Carli, for her skill and genuine care for clients. She has helped many customers revive their hair and boost their confidence with her thoughtful suggestions and techniques. With a focus on Conscious Beauty, the store offers products that cater to various needs, such as vegan, clean ingredient, and cruelty-free options. Overall, Ulta Beauty is a welcoming destination for customers seeking a variety of beauty products and services, with many recommending it to friends and family. The store may feel intimate and quiet, making it an enjoyable place for shoppers looking for personalized attention.
Reviews
If you need your brows done Anusha slays. I don’t think my brows have ever looked this good. Her customer service is great and she’s super friendly and attentive to detail.
The store as a whole has its good and bad days but I just came here to praise Anusha because she is literally the best.
I would like to recognize miss Brie in the prestige department. My mother and I came in today 11/29 and received exceptional service from her. She not only helped color matched me, but also shared knowledgeable information to some of the products I have not tried yet. She is a valuable employee and recommend seeing her! Thank you again!!
Photos

Hours
Good to know
- offers same-day delivery
- walk-ins welcome
- accepts credit cards
- good for kids
- bike parking
Location
17758 Garland Groh Boulevard, Hagerstown, MD 21740
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