About Apria Healthcare
Apria Healthcare is a leading provider of home respiratory services and medical equipment, including oxygen therapy and sleep apnea treatment. With over 300 locations across the United States, Apria serves more than 1.8 million patients each year. Customers have praised the exceptional service provided by staff, highlighting quick assistance in resolving issues with CPAP masks and thorough explanations regarding equipment use. Despite some supply chain delays, many have expressed satisfaction with the timely delivery of their CPAP devices. Overall, Apria Healthcare is recognized for its helpful and professional customer service.
Everything is over the phone. You can see or try anything ,so you don't know how it will look or feel. Not very helpful when trying to pick a mask as they don't know much about what your needs are.
Actually, I didn't deal with Apria at all. The ordering was all done by my healthcare (Kaiser Permenante Medicare Advantage). I was told that arrival of my CPAP would be delayed by the ever present supply chain issues, it nonetheless arrived in a week or so. I'm very happy with it.
Jen with Apria Direct was extremely helpful in explaining everything to me, answering any questions I had & followed up with me. I haven't started using my cpap yet due to having Covid & trying to recover. Jen was very polite & professional & a pleasure to deal with. She provided exceptional customer service!