The staff is friendly, patient and honest. There have been a few times when I have mistakenly left an item in a pocket or forgot to remove apiece of jewelry from an article of clothing. The cleaners staff called me to tell me what they found and that they will set aside for me.
Nov 2020
Romance Cleaners is new to me, having moved from NJ to Maryland, we feel like we've lost family when a new dry cleaner, new veterinarian even a new local hangout needs to be found. Well I found it with Romance Cleaners. They have contactless, drive through service, prices are reasonable, and the employees extremely friendly.
Oct 2017
Great job, but just as important, they actually care about customer service. I'm only staying in Germantown a short period of time and I've needed dry cleaning on two occasions. Not knowing anything other than these Google reviews I initially chose Crest Dry Cleaners based only on the number of reviews. My first order with Crest was fine and they did a good job. They next morning however I realized I had forgot to include a dress shirt for a wedding rehearsal dinner that night- basically I needed a rush job by noon (because of travel). I went back to Crest and long story short, the clerk made it clear that they would do absolutely zero to accommodate me. I was...read full review
The staff is friendly, patient and honest. There have been a few times when I have mistakenly left an item in a pocket or forgot to remove apiece of jewelry from an article of clothing. The cleaners staff called me to tell me what they found and that they will set aside for me.
Romance Cleaners is new to me, having moved from NJ to Maryland, we feel like we've lost family when a new dry cleaner, new veterinarian even a new local hangout needs to be found. Well I found it with Romance Cleaners. They have contactless, drive through service, prices are reasonable, and the employees extremely friendly.
Great job, but just as important, they actually care about customer service. I'm only staying in Germantown a short period of time and I've needed dry cleaning on two occasions. Not knowing anything other than these Google reviews I initially chose Crest Dry Cleaners based only on the number of reviews. My first order with Crest was fine and they did a good job. They next morning however I realized I had forgot to include a dress shirt for a wedding rehearsal dinner that night- basically I needed a rush job by noon (because of travel). I went back to Crest and long story short, the clerk made it clear that they would do absolutely zero to accommodate me. I was...read full review