Praeseson showed up promptly, worked quickly, and identified the most efficient and cost effective way to get our plumbing back in working order. Highly recommend. The dispatch service was also professional and helpful.
About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup is a reliable emergency plumbing service in Ellicott City. They specialize in drain cleaning, sewer cleaning, and water damage restoration. The company is known for its quick response to requests and for providing efficient solutions to various plumbing issues, such as sump pump, toilet, faucet, garbage disposal, water heater, bathtub, shower, and outside faucet problems. Customers have praised the knowledgeable employees and their ability to explain costs upfront. The technicians are friendly, professional, and very knowledgeable about their work, often checking all plumbing to prevent additional leaks. They skillfully handle jobs like replacing supply lines, flanges, and strainers, making complex tasks look easy.
Recently, customers shared their positive experiences with the service. One customer mentioned that Kasan, a technician, was professional and friendly, treating the home with care and providing helpful tips after successfully unclogging a shower and tub. Another customer highlighted Go as super friendly and dedicated, resolving issues effectively and leaving the space cleaner than before. While some customers find main repairs, including excavation fees, expensive and potentially unaffordable, the quality of work by Roto-Rooter's competent personnel is highly regarded. Overall, the service is efficient and trustworthy, with technicians providing clear explanations and excellent customer service.
Reviews
The technician wasn't going to leave until he was sure a very stubborn clog had been addressed. He was courteous and professional throughout his multiple hours on the job. He went above and beyond to make sure the problem would not reappear.
Had a mainline sewer backup on a holiday weekend. They came out within an hour, charged NO holiday/emergency/off hours fee, and when their estimate was higher than another I had, they agreed to match it. Proceeded to clear the backup in 20 minutes, and then followed up with a free camera inspection of the line. Total cost $700. For reference, another local plumber wanted $275 just to show up for an estimate, and gave me a price of over $2K when they arrive (over 3x what RR charged, for less than 1 hour of work).
Photos

Hours
Good to know
- on-site services
- accepts credit cards
- verified license
Location
3545 Ellicott Mills Drive Ste 102, Ellicott City, MD 21043
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