This group is a prime example of what's wrong in our country. With a mental health crisis sweeping the nation, their policy is to actually charge you more if you are a self pay because they prefer to have an insurance company to bill. It's not about helping people who need it as much as it's about the bottom line. Profit over mental health is the wrong way to run a counseling center.
I have been a patient of Dr. Kevin for a few months now. I find him pleasant and professional and I have grown very comfortable with him. I would recommend him to anyone. However, when trying to make an appointment, I often get the answering machine during the hours that they are supposed to be open during the message. This is not good and they need to get this part of the operation running more smoothly.
Some of the front office staff are uneducated and lack pt relations skills with the exception of Donna. The physicians are good, but some of the front office staff are rude and lack any public relations skills. If you don't make a return appointment at the time of your current appointment, and they can't find a time that is convenient for people that work full time, they charge $20.00 to leave a message for the physician!!!!
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7827 Wise Ave, Dundalk, MD 21222
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