“I just re-did my kitchen after tolerating it for 30+ years, and I’m so glad that I went to Friel’s Kitchen Design to do it. I have very different taste from most people, preferring a more classic and formal design. I love my new kitchen, thanks to Bekki Skean’s design, ethics, and professional expertise. It’s everything I wanted and more.Bekki is one of those rare salespeople and designers who really listens to her customers and gets to know who they are as individuals and what they like. She honestly believes it is her mission to make them happy, no matter what she must do. She has driven to the office in heavy traffic just to check on something for me. She has explained subtleties to me, made phone calls to find exactly what I want, stayed late to finish orders before price increases by suppliers, teamed with my contractor and other suppliers, and revised her designs to optimize functionality and usable space. We have communicated at nighttime and on weekends, and she has even replied when she was on a much-deserved vacation!Renovations are typically fraught with problems to be solved, delays, inconveniences, and imperfections especially nowadays with the supply chain issues. I was amazed at how many problems she headed off before they happened because of her attention to detail, relationship with vendors, and spatial orientation skills. There wasn’t a problem that she couldn’t solve, and she always tried to alleviate my concerns calmly and with no additional charges, even well after my kitchen was completed and paid for. Bekki and Friel’s really stand behind their products and services, and they go beyond the extra mile. I have rarely experienced the exceptional level of customer service she provided. I suspect that is why she works six and seven days a week.I strongly recommend Friel’s Kitchen and Bath Design in Chester, Maryland and if you are lucky enough to get Bekki as your designer, you will enjoy the process that much more.Services: Room planning“
Interior Design
“I just re-did my kitchen after tolerating it for 30+ years, and I’m so glad that I went to Friel’s Kitchen Design to do it. I have very different taste from most people, preferring a more classic and formal design. I love my new kitchen, thanks to Bekki Skean’s design, ethics, and professional expertise. It’s everything I wanted and more.Bekki is one of those rare salespeople and designers who really listens to her customers and gets to know who they are as individuals and what they like. She honestly believes it is her mission to make them happy, no matter what she must do. She has driven to the office in heavy traffic just to check on something for me. She has explained subtleties to me, made phone calls to find exactly what I want, stayed late to finish orders before price increases by suppliers, teamed with my contractor and other suppliers, and revised her designs to optimize functionality and usable space. We have communicated at nighttime and on weekends, and she has even replied when she was on a much-deserved vacation!Renovations are typically fraught with problems to be solved, delays, inconveniences, and imperfections especially nowadays with the supply chain issues. I was amazed at how many problems she headed off before they happened because of her attention to detail, relationship with vendors, and spatial orientation skills. There wasn’t a problem that she couldn’t solve, and she always tried to alleviate my concerns calmly and with no additional charges, even well after my kitchen was completed and paid for. Bekki and Friel’s really stand behind their products and services, and they go beyond the extra mile. I have rarely experienced the exceptional level of customer service she provided. I suspect that is why she works six and seven days a week.I strongly recommend Friel’s Kitchen and Bath Design in Chester, Maryland and if you are lucky enough to get Bekki as your designer, you will enjoy the process that much more.Services: Room planning“