Reviews for Sears Carpet Cleaning & Air Duct Cleaning

Feb 2024

Scheduled an appointment for my airbnb to get an air duct cleaning and blocked off the dates so no guests could stay, and then the cleaning never happened and they told me to reschedule again. I asked if they cancel again for them to reimburse my airbnb business since it’s costing me money to have the dates blocked off for the cleaning to take place just to have it cancelled. They said no. I am now out over a hundred dollars with no service actually done. Awful customer service.
Feb 2024

Should have listened to the reviews. Don't waste your money, The rug doctor does a better job than Sears. First Sears said the technician be at house around 10am. Didn't show til 3:30pm. Then tried to up-sell me for a better clean. Also didn't move beds around to clean under them. Sure that would have been extra too. Cleaning was sub par at best. More of a damp vacuum job than a carpet cleaning. Sorry Sears your service has gone down, down, down. Not the quality from my parents time. On the plus side technician was a nice enough man.
Nov 2023

My heating vents were damaged. During Air duck cleaning Technicians who serviced my Furnace blow out the pilot light on furnace. I Reported it to Sears customer service They ask for a copy of the invoice for service to relight the pilot light On my furnace Which was emailed to them It's Now been 2 weeks and I haven't heard anything from corporate or their customer service people I will never use them again

From Sears Carpet Cleaning & Air Duct Cleaning

Locally owned and operated, Sears carpet, upholstery, tile and hardwood floor cleaning, and air duct experts can help you create a healthier, fresher, and cleaner environment to live, work and play. Our germ killing, whole home disinfectant service can be added to any service—a hand-held fogger applies fine mist of EPA-registered disinfectant, killing most germs within 10 minutes. Sears is the only 5 Star American Pet Association approved carpet, air duct and upholstery cleaning company in the country. Call or click to schedule your appointment and our professionally trained technicians will brighten your carpet and upholstery, clean your grout and tiles, remove dust from the air ducts and lint from your dryer’s exhaust.