About Pioneer Basement Waterproofing
Pioneer Basement Waterproofing is a family-owned and operated basement waterproofing contractor that has been creating healthy basements and homes for residents of Massachusetts and Rhode Island since 1984. They offer a wide range of services, including basement waterproofing systems, foundation crack repair, crawl space encapsulation, basement moisture control/dehumidifiers, sump pumps, basement windows, Bilco doors, vapor barriers, and basement finishing. Customers have praised the company's technicians, who are described as fantastic, knowledgeable, and courteous. They take the time to explain the entire inspection process and perform the necessary maintenance efficiently and quietly. Clients have also expressed their satisfaction with the quality of the company's services, particularly their sump pump/drain system, which has been protecting their basements for years. The company has a terrific team of employees, and customers have been highly satisfied with the services provided by Pioneer Basement Waterproofing. The technicians, such as John, Ben, and Nathan, have been described as wonderful to work with, resolving issues and explaining the process thoroughly. The customer service has also been praised as outstanding, and the installation process has been described as top-notch, with the work and job site kept clean and the team being respectful and virtually unnoticed.
I cannot recommend Pioneer Basement strongly enough; I wish I had so many more stars to give! After months of frustration with a competitor who left me with a failed, fully-paid-for project and zero communication, working with Pioneer was both a lifesaver and a breath of fresh air. From the very first consultation visit, it was clear they were the polar opposite of their competition.
I can't thank the Pioneer team enough for their extreme professionalism, deep knowledge, and tireless work ethic. They were incredibly creative in solving a unique problem and made sure every last detail was perfect. I would hire them again in a heartbeat and strongly recommend...read full review
As a long-time customer, i can say Pioneer Basement does a great job maintaining and servicing the sump pump. Carlos arrived on time completed the service quickly and left the basement in great order.
We are very happy with the work Pioneer Basement did for us. They listened to what we wanted, and came up with a good solution.
The crew that did the work was very professional. They were prompt, efficient, and did an excellent job cleaning up.