I missed my package pick up and was fearful having read all the negative reviews about the Quincy site to go and pick up my package…but I have to say this was one of if not the best customer service experience I ever had,my interaction with Elke was nothing short of fantastic.Elke is the embodiment of customer service.
June 2023
I ordered a 12v fridge for my RV, check out Tik Tok urbanstealthcamp and you’ll see I have a good job, a PO BOX but no physical address so I tried to get around by ordering a fridge to a Fed Ex site. Size was a problem, so it’s in the wind- 350$ on sale from 600$ in the wind. I called customer service and yeah had to yell “representative” a few times but Julie was great and talked to Brian who called me early. Not how it’s supposed to happen so a bit of a thing, but Brian and the woman answering the phones obviously where less about power and technicalities and more about helping me out- I appreciate that because it’s all about how I run my business- let’s... read full review
June 2021
To pick up packages, park near the handicap spaces. The entrance is past the turnstile, walk straight down the walkway (past the loading bay) and go to the door marked A2. You’ll want the second door marked A4 which is a tiny, square waiting room. You give them your tracking number and they’ll hunt it down. Our FedEx guy loaded our tv into the car, super nice.
I missed my package pick up and was fearful having read all the negative reviews about the Quincy site to go and pick up my package…but I have to say this was one of if not the best customer service experience I ever had,my interaction with Elke was nothing short of fantastic.Elke is the embodiment of customer service.
I ordered a 12v fridge for my RV, check out Tik Tok urbanstealthcamp and you’ll see I have a good job, a PO BOX but no physical address so I tried to get around by ordering a fridge to a Fed Ex site. Size was a problem, so it’s in the wind- 350$ on sale from 600$ in the wind. I called customer service and yeah had to yell “representative” a few times but Julie was great and talked to Brian who called me early. Not how it’s supposed to happen so a bit of a thing, but Brian and the woman answering the phones obviously where less about power and technicalities and more about helping me out- I appreciate that because it’s all about how I run my business- let’s... read full review
To pick up packages, park near the handicap spaces. The entrance is past the turnstile, walk straight down the walkway (past the loading bay) and go to the door marked A2. You’ll want the second door marked A4 which is a tiny, square waiting room. You give them your tracking number and they’ll hunt it down. Our FedEx guy loaded our tv into the car, super nice.