About Brigham and Women's Health Care Center, Pembroke
Brigham and Women's Health Care Center is a top-notch facility that provides excellent care to its patients. Dr. Gabrielle Souza, Dr. Keough, and other doctors there are highly skilled and dedicated. The staff, including NP Molly Mackey Valente and PA John Walfert, are kind, patient, and empathetic, ensuring that every patient feels cared for and heard. They even follow up to address any further concerns. Dr. Spier and the urgent care team are commended for their attentiveness, advocacy, and excellent patient care, addressing all concerns from head to toe. The center has truly made a difference in the lives of several patients, including saving the lives of two family members.
I used to love it here... But after every appointment has been cancelled/rescheduled over the last couple of years I just don't see them as reliable anymore. Friendly enough sure, but do NOT set an appointment date and expect it to stick. You will be thrown for a loop (usually less than a week prior to your appointments no less).
Maybe there are good primary care dr.’s there but apparently they must never be accepting new patients. I get my needs met better at the urgent care attached to them because aside from not being able to get an appt. With a Dr. symptoms are ignored, played down or the attitudes of a few PA’s and nurses were so negative and derogatory I choose not to go into the office for any kind of appt. Urgent care takes you seriously and almost all; actually I think all but one of my referrals to specialists, x-rays etc. have come from UC. Each one played down and/or ignored by the primary care staff, resulted in diagnosed pneumonia, fractured heel, broken arm, heart issues...read full review
I am so very grateful to have such a world class facility right near me. The care that I get here is top notch and I can easily get referrals to other campuses throughout the system. Grateful to have access locally and highly recommend.