About Family Eye Care
Family Eye Care is a practice known for its patient and knowledgeable staff, particularly Dr. Patti, who takes the time to educate patients and uses the latest technology for eye care. The office is clean, punctual, and provides a welcoming atmosphere that makes patients look forward to their eye exams. Many customers appreciate the caring and wonderful service, noting that their glasses were made perfectly and billing was transparent. However, there have been some concerns regarding communication and inventory, especially for children's glasses. One parent reported difficulties in obtaining timely follow-up on eyewear options for their child, leading to frustration over lack of response despite multiple attempts to reach out. This incident highlighted the need for improved customer service in certain situations. Overall, Family Eye Care is highly recommended by many for its commitment to quality eye care and patient education, although there is room for improvement in communication regarding inventory and follow-up.
I have been calling for 1 month now and leaving many messages about them submitting my bill to my insurance. No response at all to my messages. I left message with my insurance member number and I still keep getting bill. Dr Patti is awesome but I am going to look for another Dr.
Update response to owner:
Thank you for addressing this matter so quickly upon my review, that I had to leave in order to get resolved. I gave your office all my updated insurance in November, calling many times every month since leaving messages with 0 response as I mentioned to you when you contacted me. Unfortunately it's disappointing that there is no accountability of this...read full review
Amazing exam. Very thorough. Admin is impossible to reach however and experienced an ongoing issue in attempting to get contacts ordered correctly.
I thought I would still make an appointment this year because the exam was so great. However, have changed my mind after calling to try and make an appointment during business hours and continuing to receive voicemail.
My family and I have been seeing Dr Patti for years. we love how knowledgable and detailed she is during appointments. she cured my chronic migraines and it truly changed my life.
But, I am feeling quite frustrated this time around, i saw dr patti back in june 2025.
I called to make an appointment and provided them with my new insurance information and included my member ID etc because i wanted to make sure my insurance was in network before making an appointment. The receptionist said that i should be all set she would run it and let me know if there are any issues with the insurance and made me an appointment.
she called me back because there was...read full review