Family Eye Care

Name: Family Eye Care
Address: 555 Turnpike Street STE 56, North Andover, Massachusetts, 01845, US
Telephone: (978) 681-1111
Rating: 2.1

2.1 14 reviews

Optometrists, Eyewear & Opticians

555 Turnpike Street STE 56, North Andover, MA 01845

(978) 681-1111

Overall rating

2.1

out of 5

14 reviews

5 star 45%

4 star 0%

3 star 5%

2 star 5%

1 star 45%

About Family Eye Care

Family Eye Care is a practice known for its patient and knowledgeable staff, particularly Dr. Patti, who takes the time to educate patients and uses the latest technology for eye care. The office is clean, punctual, and provides a welcoming atmosphere that makes patients look forward to their eye exams. Many customers appreciate the caring and wonderful service, noting that their glasses were made perfectly and billing was transparent.

However, there have been some concerns regarding communication and inventory, especially for children's glasses. One parent reported difficulties in obtaining timely follow-up on eyewear options for their child, leading to frustration over lack of response despite multiple attempts to reach out. This incident highlighted the need for improved customer service in certain situations.

Overall, Family Eye Care is highly recommended by many for its commitment to quality eye care and patient education, although there is room for improvement in communication regarding inventory and follow-up.

Reviews

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Aug 2026

1.0

I have attempted to reach this Dr. 3x. Called, left messages and NO RESPONSE !!! They send you a text instantly but never call you back. I am on a hunt for a different Dr. This place just wastes your time!!!!!

Apr 2026

1.0

The receptionists are not representing the practice in a professional manner.

They canceled my appointment with no rescheduling option via voicemail. I tried calling back same day and for almost 2 weeks following with no answer or call back.

I showed up in person in the middle of a work day a few days before my cancelled appointment.

I simply stated the facts as I gave my feedback and rescheduled my appointment.

The receptionists would not take accountability for their failure to answer the calls and one of them called me nasty around the corner. I never shouted or used disrespectful language. I definitely had an unhappy tone but can you blame me?

Nobody was apologizing.… read full review

Jan 2026

1.0

I have been calling for 1 month now and leaving many messages about them submitting my bill to my insurance. No response at all to my messages. I left message with my insurance member number and I still keep getting bill. Dr Patti is awesome but I am going to look for another Dr.

Update response to owner:

Thank you for addressing this matter so quickly upon my review, that I had to leave in order to get resolved. I gave your office all my updated insurance in November, calling many times every month since leaving messages with 0 response as I mentioned to you when you contacted me. Unfortunately it's disappointing that there is no accountability of this issue that was… read full review

All 20 reviews