Sep 2026
Two Elu-150wcn sprung a leak in five years. One of which they decided to not cover under warranty. In a market with other competitively priced brands like lochinvar and viessman. Why would you ever buy htp?
About HTP Comfort Solutions LLC.
HTP Comfort Solutions LLC is a highly regarded business that specializes in providing top-quality products and exceptional customer service. According to customer reviews, the company's products are known for their durability, ease of installation, and reliable performance.
One customer, a plumber, has been using HTP's products for years and considers them the best in the industry, praising their long-lasting quality and hassle-free installation. Another customer, who inherited an old home with a 28-year-old SuperStor water heater, was impressed by the company's responsive and helpful customer service. When the customer experienced issues with the water heater's slow recovery rate, HTP's representative, Devon, guided them through simple troubleshooting steps and helped them adjust the thermostat, resulting in a satisfactory resolution.
The reviews highlight HTP Comfort Solutions' commitment to customer satisfaction, as well as the reliability and longevity of their products, which have stood the test of time even with minimal maintenance. Customers appreciate the company's ability to provide valuable insights and practical solutions, saving them from unnecessary expenses that would have been incurred by hiring a plumber.
Reviews
Feb 2026
Stay away from the HTP Phoenix 199 water heater. I replaced a 30 year old working AO Smith boiler and water tank in a laundromat with the HTP 199. It only lasted 4 1/2 years before springing an irreparable leak. HTP certainly knows what it's doing offering only a 3 year warranty. 2/15/2026 addendum. My second HTP heater purchased at the same time as the above heater stopped working, due to a failed blower assembly, a $1000 part. Fortunately I salvaged parts off the original heater, figuring I'd need them given the quality of the heaters. In consultation with other laundry owners who have HTPs, same experience. Purchase these at your financial risk!
Dec 2025
We have a 2020 era ELU in a rental of ours. After years of flawless service it had an issue that wasn’t even a part they made, the pump had intermittent issues that was difficult to troubleshoot. Tech support went above and beyond to help get this resolved and were very friendly to work with. Great customer support.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
Location
272 Duchaine Boulevard, New Bedford, MA 02745
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