About Metrowest Dental Center
Metrowest Dental Center is a comprehensive multispecialty dental destination in Marlborough, Massachusetts, offering personalized care for patients of all ages. The experienced team provides a wide range of services, from routine check-ups to advanced treatments in cosmetic procedures, orthodontics, and oral surgery. Patients praise the friendly and patient staff, especially Victoria, who is kind and accommodating, particularly with children with special needs. The clinic's comfortable atmosphere and quick, painless procedures, such as root canals, have earned high recommendations from satisfied patients who plan to return for their future dental needs. Recent reviews highlight the professionalism and thoroughness of hygienist Grisel Santiago, and new patients often find the staff friendly, attentive, and eager to answer questions, making the experience positive and reassuring. However, some concerns have been raised about appointment scheduling and management, with feedback indicating the need for better communication and organization. Despite these issues, the center remains a trusted place for dental care in the community.
Update: because of the extreme measures I took regarding this dental office they have reached out and rescheduled Aiden's appointment for the end of May instead of pushing it all the way to August. Don't get me wrong, they may be rectifying the appointment but if I knew then what I know now about this dental practice I would never have put my son in braces here. They definitely take way too many clients to fit in for treatment in one day. If you're going to do orthodontic work you should have an orthodontist 5 days a week at least. We will see how the appointments go moving forward. The woman I spoke to was the first person that I have met at this practice that has any sense at all. She was even smart enough to book a longer appointment and book multiple appointments ahead of time. Unfortunately, she doesn't work at the front desk and the front desk doesn't tell you how to contact her. You have to figure it out on your own. This dental Toffice is an absolute nightmare! It’s the worst place I’ve ever dealt with! My poor son is stuck with braces here, and guess what? MassHealth cluelessly paid them in full before we even got care. Now they have the audacity to make him wait 8 months for an appointment, only to cancel it after we waste 45 minutes in their waiting room! And then we wait another four or five months?! The owner is completely incompetent and has zero accountability for this mess! He won’t even return phone calls to fix his ridiculous failure to run a business! The staff? Uneducated, rude, unprofessional, and utterly useless! They don’t answer their phone, they don’t return calls, and they don’t provide care during appointments! I can’t even count how many times I’ve waited over 30 minutes only to be told our appointment is canceled! I’ve reported them to MassHealth, the Department of Health and Human Services, and I’m going straight to the Board of Health for their filthy office! I’d do anything to turn back time and choose any other provider for my son’s braces. Mark my words—if you go to this practice, you’ll be stuck with braces for 5 to 7 years. They might squeeze you in three times a year if you’re lucky! Plus, my son has a jaw deformity that causes brackets to break ALL the time, and they KNOW this but don’t even bother to add time to his appointments! This is discrimination, plain and simple! If you’re not accommodating a physical disability, you’re discriminating! I strongly advise against entering this practice—stay away at all costs!
The staff at Metrowest dental are awesome. They are also polite, kind and are willing to work with you. They are all knowledgeable and due to Covid working to maintain a safe, Covid free environment . We appreciate all of their hard work. Thank you Metrowest dental!