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Shout out to Mr. Nathan! Today he came to my mom's house to see why the house wasn't getting any heat. He's super kind, patient, efficient, and obviously a superb problem-solver. He had great customer service and made my (super worried and anxious) mom at ease. Nathan didn't hesitate to go into the crawl space under our house to check things out and he took the time at the end of his work to explain everything and answer our questions. He also stayed a few extra minutes to make sure the furnace was really giving us heat. I'm so grateful my mom was so well taken care of. Thank you so much, Nathan!!!