Went to the shop to get a TRIM when the staff was done I had a hair CUT. The lady cut a tremendous amount of hair off. I called and complained to the manager who still tried to make up excuses. I went back the next day and the manager still made up excuses for what the lady had did. I showed the manager before pics of the length of my hair and after. She still seemed to try and make up excuses for the staff. Bottom line I will NOT return. Staff did seem lazy, rude, and inconsiderate of how their customers feel. If you don't like your job and you are not getting paid much why work there? If you don't have experience in cutting natural hair admit it. For Individuals... read full review
August 2020
Special treatment
March 2020
I honestly can say my hair was damaged by another salon at the mall I had the pleasure of meeting Carlos and my stylist which I had met through him.
Went to the shop to get a TRIM when the staff was done I had a hair CUT. The lady cut a tremendous amount of hair off. I called and complained to the manager who still tried to make up excuses. I went back the next day and the manager still made up excuses for what the lady had did. I showed the manager before pics of the length of my hair and after. She still seemed to try and make up excuses for the staff. Bottom line I will NOT return. Staff did seem lazy, rude, and inconsiderate of how their customers feel. If you don't like your job and you are not getting paid much why work there? If you don't have experience in cutting natural hair admit it. For Individuals... read full review
Special treatment
I honestly can say my hair was damaged by another salon at the mall I had the pleasure of meeting Carlos and my stylist which I had met through him.