About The Chimney Chap, Inc
The Chimney Chap, Inc. is a family-run business that has been serving the South Shore, Cape Cod, and Boston Area since 1980. Known for their licensed and insured services, they specialize in home heating solutions, masonry, and outdoor living products. Their primary focus includes fireplaces, chimneys, and venting systems, ensuring compliance with local, state, and national building codes through certified professionals. Customers have praised The Chimney Chap for their exceptional service and knowledgeable staff. Many have shared positive experiences regarding the installation of gas and pellet stoves, highlighting the team's patience and willingness to go the extra mile. One customer noted their gas direct vent fireplace, purchased nearly 20 years ago, still functions perfectly, showcasing the quality of their products. Recent reviews emphasize the company's commitment to customer care, with customers appreciating the owners' ability to listen and provide creative solutions. The team is noted for their professionalism and friendly demeanor, making the process smooth and satisfying. The company is especially recognized for their outstanding installation experience, from initial contact to final install, with customers praising the knowledgeable and professional installers. Their service on pellet stoves, including yearly cleanings, is highly regarded, with staff like Dylan Duffy receiving special mention for being very knowledgeable and pleasant. Overall, The Chimney Chap is highly recommended for those seeking reliable heating solutions, maintaining a strong legacy in the community and a dedication to customer satisfaction.
Peace of Mind and Quality Craftsmanship I live in an older home from 1867 with a chimney that was deteriorated, unlined, and not properly flashed — it had become a real source of leaking. More importantly, it was also venting our heating system, which made it a serious safety concern. After doing a lot of research, I found The Chimney Chap because I wanted a company that truly specializes in chimney work, and I couldn’t be happier with the experience. Scott, the owner, runs his company with honesty and integrity. You can tell he genuinely cares about both the project and the customer. He took the time to walk me through the entire process — from demo and rebuild to venting and flashing — and made thoughtful recommendations focused on long-term safety and durability. There was never any pressure, just clear, honest advice from someone who truly knows what they’re doing. This wasn’t a simple job — the chimney needed to be partially demoed and rebuilt and lined through three stories. I’ve done a lot of renovation work on this house over the years, and Scott and his team — James, Devin, Colby, and Cam — are true craftsmen. They showed up on time, worked efficiently, and treated the home with care and respect. The quality of their work went beyond the original scope, and it’s clear they take real pride in what they do. I’m grateful I found them and trusted them with this project. The finished chimney looks great, vents properly, was built to code, and gives me real peace of mind knowing it was done right. Highly recommend- especially if you have an older home! Naomi from Plymouth
We recently bought a wood stove from Chimney Chap to replace a much used fireplace insert and we have been nothing but impressed with the customer care that they have provided throughout. We live near the coast and have been challenged by winds and rain effecting the chimney. The owners have exhibited exactly why they have been successful with customer satisfaction. They listen. They are creative and relentless in finding solutions. They are honest at a level that is hard to find these days. They follow up. We are also grateful for them for finding time in what must be their busiest season to address needed repair on an aging chimney. We would not hesitate to recommend the folks at Chimney Chap to anyone looking to install a stove, replace a liner, repair masonry, or schedule routine cleaning of your chimney. Much gratitude.
Great experience with the Chimney Chap. They came out in the winter for an emergency and we had them back in the spring for a new chimney liner. Everyone we interacted with was professional and so very friendly. A real value to the Hanson community.