Greenfield Veterinary Clinic is a conveniently located business that offers good care for animals. The staff, especially the receptionist, is friendly and helpful. However, there have been issues with unprofessional practices, such as checks being held for months and limited inside access. The clinic has experienced staffing changes, which can cause delays in callback times. Despite some concerns, many customers believe animals receive good care, and the staff is understanding and helpful when clarifications are needed.
Edit: Unprofessional practices. Beware- do not pay by check! I wrote a check Jan 6th which did not get deposited until July 14th.I have since left the practice.Convenient location. Can't go inside. Great receptionist- but miss the old vet. If you pay by check they will sometimes hold it for months.
My sincerest apologies to the staff, clientele and patients, of Greenfield Vet Clinic. I misunderstood a message that I received from Cindy, the owner, and wrote an angry review that just wasn't fair once Cindy explained the meaning of her phone message to me.Please, know that you're animal will receive very good care here. I for one, am keeping my cat here. Just know, that sometimes it may take a day or two to get a call back, but they will call. Being down a Veterinarian and having a National shortage of Veterinarians, means that some things just move a little slower.Again, my sincerest apologies.
My dog boots has been going to see dr. McCutchen for 7 years now. I really like her alot. She really listens and takes the time to explain if I have any questions or concerns. I just want to thank her for such a great job. And the staff are so great they really go out of there way to make sure boots feels safe and comfortable. And they all really go out of there way to make me feel at ease and I thank you for that.
18 French King Highway, Greenfield, MA 01301
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