Went to a couple of appointments at the Franklin office. While the work that was performed was "ok" ... my first visit left my mouth bruised up, on my second visit i was stabbed in the face by the dental assistant with a dental pick because she was not paying attention. Afterwards I was hurried out the door ... After cancelling my next visit (who would go back given what happened) Now there is a nonsensical no-show fee attached to my account along with other extra charges. Upon questioning them, I was met with a confrontational attitude, unwillingness to remedy the situation, and after naturally losing my patience at this point, threatened with more charges... read full review
March 2025
This is my second try coming here and it will be my last. The last time I was a patient here they hit me with a surprise bill almost a year later that was over $2k so I left. I don't appreciate random large bills with no reasoning as to why it was so delayed. Now I've been back here for a couple years with them again due to insurance changes. What do ya know I get a statement for over $3k due - JUST RECENTLY - that included claims from 2023........ if you are a running a business and have an invoice for a customer, would you wait 2 years before sending them the amount due? I wouldn't. I call my insurance company explained the situation, they reopened the... read full review
January 2022
Front desk staff is a train wreck. Multiple calls to cancel an appointment but still the day of “why aren’t you at your appointment?”
Then show up at the appointment and take 5 minutes filling out paperwork and staff has the audacity to say you can’t be seen today.
Went to a couple of appointments at the Franklin office. While the work that was performed was "ok" ... my first visit left my mouth bruised up, on my second visit i was stabbed in the face by the dental assistant with a dental pick because she was not paying attention. Afterwards I was hurried out the door ... After cancelling my next visit (who would go back given what happened) Now there is a nonsensical no-show fee attached to my account along with other extra charges. Upon questioning them, I was met with a confrontational attitude, unwillingness to remedy the situation, and after naturally losing my patience at this point, threatened with more charges... read full review
This is my second try coming here and it will be my last. The last time I was a patient here they hit me with a surprise bill almost a year later that was over $2k so I left. I don't appreciate random large bills with no reasoning as to why it was so delayed. Now I've been back here for a couple years with them again due to insurance changes. What do ya know I get a statement for over $3k due - JUST RECENTLY - that included claims from 2023........ if you are a running a business and have an invoice for a customer, would you wait 2 years before sending them the amount due? I wouldn't. I call my insurance company explained the situation, they reopened the... read full review
Front desk staff is a train wreck. Multiple calls to cancel an appointment but still the day of “why aren’t you at your appointment?” Then show up at the appointment and take 5 minutes filling out paperwork and staff has the audacity to say you can’t be seen today.